Cancellations, Reschedules, and Forfeits
Learn how managers cancel, reschedule, and record forfeits for matches.
Use these tools when scheduled play changes after your schedule is live. Cancelling is the fastest way to tell teams that the current scheduled match or date is not happening as shown. That is true even when the match will be rescheduled.
If you already know the new date, put it in the cancellation reason, such as "Rescheduled to 6/15 due to gym issue." If you do not know the new date yet, say that the match will be rescheduled. The current schedule item stays visible as canceled, and the replacement time will appear after the reschedule is handled.
Forfeits and no-shows are different. Use those when the match should count as a result because one team did not play.
Cancelling One Match
To cancel one match, open the match from the schedule, expand Danger zone, and choose Cancel Match.
You can only cancel matches that are not completed. When the match is upcoming, impacted captains are emailed immediately with the reason you enter. The reason is also shown on the canceled match.
If the match is being moved to a new time, cancel the current match first so captains know not to show up at the original time. Use the reason field to say where things stand, such as "Rescheduled to 6/15 due to gym issue" or "Will be rescheduled due to gym issue."
The cancellation form shows the date, time, court, and teams so you can confirm you are cancelling the right match.
On a mobile device, you can also open the schedule list menu for the match and choose Cancel Match.
Cancelling All Matches on a Date
When the whole date cannot be played, use the date header menu on the schedule and choose Cancel all on DATE.
On mobile, the same action is in the date header menu in list view.
The dialog cancels incomplete matches on that date. It requires a reason and a typed confirmation so you do not accidentally cancel the wrong date.
If the whole date is being moved, use the cancellation reason to explain that. For example, "Rescheduled to 6/15 due to gym issue" or "Will be rescheduled due to gym issue."
If the date has not fully passed, impacted captains are emailed immediately with the reason you provide. If the canceled date is coming up soon, volley.love also adds a visible schedule notification for the cancellation.
Requesting a Reschedule
Use reschedule requests when the match or date should still happen, but at a different time. If teams need to know immediately that the original time is no longer happening, cancel first with a clear reason, then request the new time.
For one match, open the match, expand Danger zone, and choose Reschedule. Describe what you want to change and include preferred dates or times if you have them.
For all matches on one date, open the date header menu and choose Reschedule all on DATE.
Reschedule requests can take up to 24 hours to appear in the schedule. We may contact you to coordinate details before the schedule changes. Captains should use the cancellation notice and the current schedule until the updated schedule is shown or communicated.
Recording a Forfeit or No-Show
Use Forfeit/No-show? when a team should receive a forfeit result instead of leaving the match unscored or cancelling it.
Choose the forfeiting team and add an optional reason. A forfeit cannot be undone from the normal manager screen. It affects standings and counts as a win or wins for the opposing team, depending on the match format.
If the match is in the future, opposing captains are notified immediately about the forfeit.
For more score entry details, see Score Reporting.
Which Action Should I Use?
- Cancel when the current scheduled match or date is not happening as shown, including when it will be rescheduled.
- Reschedule when you need the canceled match or date put back on the schedule at a new time.
- Forfeit/no-show when one team did not play and the match should count as a result.
When to Contact Support
Contact support if you used the wrong action, need to correct a completed match, need help with a complex schedule change, or are not sure whether to cancel, reschedule, or record a forfeit.
